Frequently Asked Questions
Creativity knows no bounds! Until you have a question. So, to keep your creative powers on task, here are the answers to our most frequently asked questions.
If you don't find the answer to your question, contact us by emailing CustomerService@eInvite.com.
What is your return / refund policy?
If we make an error on your order, we will correct it and reprint your order immediately, free of charge.
To learn everything you need to know about invitations use our Invitation Etiquette guide. The guide includes rules of etiquette, what to select, how to word, how many to order, the purpose of accessories, and much more!
Wording and Ordering
I'm concerned about how to word my invitation. Who can I ask?
We have all your invitation etiquette for every event available at einvite.com/etiquette.com. If you still need help we have etiquette and design specialists that you can email at CustomerService@einvite.com
How long will it take to receive my order?
Manufacturing times vary by product and are estimates calculated in business days (so not counting weekends or holidays). When selecting a product please look at the manufacturing time list on the product page. The shipping method you select will also have an impact on when you receive your order. If you would like to receive your order quickly you can select a different shipping method. Remember that if you select two day shipping it will be two days after your product has been manufactured. You will receive an email confirming that your order has been shipped, this will provide you with a FedEx tracking number so you can track your delivery.
When should I order my invitations?
Most invitation experts suggest ordering your invitation three to six months in advance. You should be prepared to mail them at least six weeks in advance. If you are inviting a large number of out-of-town guests, or if your event is to be held during a popular vacation time, we suggest sending an advance save the date card.
Oops! I need to make changes to my order.
I just emailed my order and I found a mistake. What should I do?
CheckMate™ enables us to send your order to the printer's presses immediately. If the press room is busy, you may have a little time to stop the order. If you find a mistake, email us immediately at email@example.com. We will attempt to notify the printer before their work is completed. You will be responsible, however, if it cannot be stopped in time. So, please check your order carefully before you submit it. We will notify you as to the outcome.
I need more than I ordered.
Email us immediately if you discover that you need to increase the quantity. We will try to catch the order before it has been printed. The price for an additional 25 is always a better value than a new order for 25. If you are close to your guest count, you may consider ordering an extra twenty-five in case of mistakes or last minute additions. If the order cannot be stopped before it is printed, you will be charged at the new order price. We will notify you to let you know whether the order was stopped in time or not.
I want to add another accessory to my order.
Adding an accessory can always be treated as a separate order. You will not be charged an additional fee for this.